Customer service
terms

Terms and Conditions

Index:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the appraisal period
Article 8 - Exercise of the right of withdrawal by the consumer and the costs thereof
Article 9 - Obligations of the entrepreneur upon revocation
Article 10 - Exclusion of right of withdrawal
Article 11 - The price
Article 12 - Compliance and additional warranty
Article 13 - Delivery and execution
Article 14 - Duration transactions: duration, termination and extension
Article 15 - Payment
Article 16 - Complaint settlement
Article 17 - Disputes
Article 18 - Branch Guarantee
Article 19 - Additional or derogatory provisions
Article 20 - Modification of the General Terms and Conditions

Article 1 - Definitions
These terms are understood to mean:
1. Additional Agreement: An agreement whereby the consumer acquires products, digital content and / or services in connection with a remote agreement and these matters, digital content and / or services are provided by the entrepreneur or by a third party on the basis of an agreement between The third and the entrepreneur;
2. Prayer period: The term within which the consumer can use his right of withdrawal;
3. Consumer: The natural person who does not trade for purposes related to his commercial, business, craft or professional activity;
4. Day: calendar day;
5. Digital content: Data produced and delivered in digital form;
6. Duration agreement: An agreement that provides for the regular delivery of business, services and / or digital content for a certain period of time;
7. Sustainable data carrier: any tool - including e-mail - that allows the consumer or entrepreneur to store information that is personalized to him in a manner that allows future consultation or use for a time-matched purpose For which the information is intended, and which allows for unmodified reproduction of the stored information;
8. Right of withdrawal: The ability of the consumer to refrain from the distance agreement within the bedtime;
9. Entrepreneur: The natural or legal person who offers products, (access to) digital content and / or remote services to consumers;
10. Remote Agreement: An agreement concluded between the entrepreneur and the consumer in the context of an organized remote marketing system, digital content and / or services, which made exclusive or co-use until the conclusion of the agreement. Becomes one or more remote communication techniques;
11. Model form for revocation: The European Model Form for Revocation set out in Annex I to these Terms. Annex I need not be made available if the consumer has no right of withdrawal in respect of his order;
12. Remote communication technology: means that can be used to conclude an agreement without the need for consumer and entrepreneur to be in the same room at the same time.

Article 2 - Identity of the entrepreneur
Name of entrepreneur: TrustInvest B.V.
Trading under the name / names:
- TrustInvest Company
-

Location Address: Zuiderdiep 319
9571 BT Tweede Exloërmond

Phone number: 0031 (0) 599 241 508

Accessibility:
From monday to sunday from 08:00 am till 06:00 pm

E-mailaddress: info@.com

CoC: NL66618371
Tax: NL856633070B01

Article 3 - Applicability
1. These terms and conditions apply to any offer of the entrepreneur and to any contractual agreement concluded between the entrepreneur and the consumer.
2. Before the remote agreement is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will, prior to the conclusion of the agreement, indicate the manner in which the terms and conditions of the entrepreneur will be met and that they will be sent free of charge at the request of the consumer as soon as possible.
3. If the remote agreement is concluded electronically, by way of derogation from the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that the consumer A simple way can be stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, the terms of the general terms and conditions will be notified electronically and that they will be sent free of charge electronically or otherwise by the consumer.
4. In the event that, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply mutatis mutandis and, in the event of contradictory terms, the consumer may always rely on the applicable provision that is most favorable to him.

Article 4 - The offer
1. If an offer has a limited period of validity or is subject to conditions, this is explicitly stated in the offer.
2. The offer includes a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, they are a true and fair view of the offered products, services and / or digital content. Apparent mistakes or manifest errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what the rights and obligations are attached to the acceptance of the offer.

Article 5 - The agreement
1. The agreement shall, subject to the provisions of paragraph 4, be reached at the time of acceptance by the consumer of the offer and compliance with the conditions attached thereto.
2. If the consumer has accepted the offer by electronic means, the entrepreneur immediately confirms receipt of acceptance of the offer by electronic means. As long as the acceptance of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
3. If the agreement is established electronically, the entrepreneur finds appropriate technical and organizational measures to ensure the electronic data transfer and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate safety measures.
4. The entrepreneur can, within legal frameworks, inform whether the consumer is able to meet his payment obligations, as well as all the facts and factors that are relevant for the accountability of the remote agreement. If, on the basis of this investigation, the entrepreneur has good grounds for not entering into the agreement, he is entitled to refuse an order or application or to impose special conditions on the execution.
5. The entrepreneur shall forward the following information, in writing or in such a way as to be accessible by the consumer in an accessible manner to a sustainable data carrier, at the latest upon delivery of the product, service or digital content to the consumer:
a. the visiting address of the entrepreneur's location where the consumer is entitled to complaints;
b. the conditions under which and the manner in which the consumer may use the right of withdrawal or a clear notification of the exclusion of the right of withdrawal;
c. warranty information and existing post-purchase service;
d. the price including all taxes on the product, service or digital content; Where applicable the cost of delivery; And the manner of payment, delivery or execution of the remote agreement;
e. the terms for termination of the agreement if the agreement is of a duration of more than one year or indefinite duration;
f. If the consumer has a right of withdrawal, the model form for revocation.
6. In the event of an overdraft transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal
For products:
1. The consumer may dissolve a contract with a purchase of a product for a period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but do not oblige them to state their reasons.
2. The term referred to in paragraph 1 shall commence on the day after the consumer, or a third party designated by the consumer, who is not the carrier, received the product, or:
a. If the consumer has ordered multiple products in the same order: the date on which the consumer, or a third party designated by him, received the last product. The entrepreneur may, if he has clearly informed the consumer in advance of the ordering process, refuse an order of multiple products with a different delivery time.
b. If the delivery of a product consists of different consignments or parts: the date on which the consumer, or a third party designated by him, received the last consignment or the last item;
c. For regular delivery of products for a certain period of time: the date on which the consumer, or a third party designated by him, received the first product.

For services and digital content not supplied on a material carrier:
3. The consumer may dissolve a service agreement and a non-material delivery agreement for a minimum of 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but do not oblige them to state their reasons.
4. The period referred to in paragraph 3 shall enter into the day following the conclusion of the agreement.

Extended design time for products, services and digital content that are not on a material Carrier is provided when not inquiring about revocation:
5. If the entrepreneur has not provided the consumer with statutory information on the right of withdrawal or the model for revocation, the period of refusal will expire twelve months after the end of the original period of consideration determined in accordance with the previous paragraphs of this article.
6. If the entrepreneur has provided the consumer with the information referred to in the preceding paragraph within twelve months after the date of commencement of the original retention period, the period of notice expires 14 days after the date on which the consumer has received that information.

Article 7 - Obligations of the consumer during the appraisal period
1. During the bedtime, consumers will carefully handle the product and the packaging. He will only extract or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The starting point here is that the consumer can only handle and inspect the product as he should do in a store.
2. The consumer is solely responsible for impairment of the product resulting from a way of dealing with the product beyond that allowed in paragraph 1.
3. The consumer is not liable for impairment of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or upon the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and the costs thereof
1. If the consumer makes use of his right of withdrawal, he will report this within the term of office by means of the model form for revocation or otherwise unambiguously to the entrepreneur.
2. As soon as possible, but within 14 days of the day following the notification referred to in paragraph 1, the consumer sends the product back, or hands it over to an entrepreneur. This does not have to be taken if the entrepreneur has offered the product itself. In any case, the consumer has complied with the return period when he returns the product before the time has expired.
3. The consumer will return the product with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and burden of proof for the right and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer carries the direct cost of returning the product. If the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur decides to bear the costs himself, the consumer does not have to bear the cost of returning.
6. If the consumer repeats after having explicitly requested that the service or supply of gas, water or electricity that is not ready for sale in a limited volume or amount commences during the appraisal period, the consumer is the entrepreneur Amount due that is proportional to that part of the undertaking's undertaking by the entrepreneur at the time of revocation compared with full compliance with the commitment.
7. The consumer is not responsible for the provision of services or the supply of water, gas or electricity, which are not ready for sale in a limited volume or quantity, or to supply district heating if:
a. the entrepreneur has not provided the consumer with statutory information on the right of withdrawal, the cost reimbursement or the revocation model form, or;
b. The consumer has not explicitly requested the commencement of the service or gas, water, electricity or district heating service.
8. The consumer is not responsible for the full or partial delivery of digital content not supplied to a media, if:
a. prior to delivery, he has not explicitly agreed to commence compliance with the agreement before the end of the contemplation period;
b. He has not recognized his loss of right of withdrawal in granting his consent; or
c. The entrepreneur has failed to confirm this consumer statement.
9. If the consumer makes use of his right of withdrawal, all additional agreements are terminated by law.

Article 9 - Obligations of the entrepreneur upon revocation
1. If the entrepreneur is able to make the notification by consumer electronically, he will send a receipt of receipt immediately upon receipt of this notification.
2. The entrepreneur will reimburse all payments from the consumer, including any delivery costs incurred by the entrepreneur for the returned product, without delay but within 14 days following the date on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers the product itself, he may wait for repayment until he has received the product or demonstrates to the consumer that he has returned the product, whichever is earlier.
3. The vendor uses the same means of payment used by the consumer for repayment unless the consumer agrees with another method. The refund is free for the consumer.
4. If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to pay back the additional cost for the more expensive method.

Article 10 - Exclusion of right of withdrawal
The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this in the offer, at least in time for the conclusion of the agreement:
1. Products or services whose price is subject to fluctuations in the financial market where the entrepreneur has no influence and which may occur within the period of withdrawal;
2. Agreements that are closed during a public auction. Public auction means a sales method whereby products, digital content and / or services are offered by the entrepreneur to the consumer who is personally present or able to be personally present at the auction under the guidance of an auctioneer and in which the Successful bidder is obliged to take down the products, digital content and / or services;
3. Service agreements, after full service, but only if:
a. implementation has begun with explicit prior consent of the consumer; and
b. the consumer has declared that he loses his right of withdrawal once the entrepreneur has completed the agreement;
4. Package travel as referred to in Article 7: 500 BW and passenger transport agreements;
5. Service agreements for the provision of accommodation, provided for in the agreement, a certain date or period of implementation and other than for residential purposes, freight transport, car rental services and catering;
6. Agreements relating to leisure activities, provided for in the agreement, a certain date or period of implementation thereof;
7. Products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a particular person;
8. Products that spoil quickly or have a limited shelf life;
9. Sealed products which are unsuitable for return of health and hygiene reasons for which the seal has been discontinued after delivery;
10. Products which, by their nature, are irrevocably mixed with other products;
11. Alcoholic beverages whose price has been agreed upon at the conclusion of the contract but whose delivery can only take place after 30 days and whose actual value depends on fluctuations in the market where the entrepreneur has no influence;
12. Sealed audio, video and computer software, whose seal has been discontinued after delivery;
13. Newspapers, magazines or magazines, with the exception of subscriptions to this;
14. The delivery of digital content other than a material carrier, but only if:
a. implementation has begun with explicit prior consent of the consumer; and
b. The consumer has declared that he is losing his right of withdrawal.

Article 11 - The price
1. During the period of validity of the offer, the prices of the products and / or services offered will not be increased, except for price changes due to changes in VAT rates.
2. By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur is not affected by variable prices. This range of fluctuations and the fact that any prices quoted are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stated this and:
a. these are the result of statutory regulations or provisions; or
b. the consumer has the power to cancel the agreement as of the date of the price increase.
5. The prices mentioned in the offer of products or services include VAT.

Article 12 - Compliance and additional warranty
1. The entrepreneur ensures that the products and / or services comply with the agreement, the specifications specified, the reasonable requirements of validity and / or usability and the statutory provisions existing on the date of the conclusion of the agreement and / Or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.
2. A supplementary warranty provided by the entrepreneur, its supplier, manufacturer or importer never limits the legal rights and claims that the consumer may under the agreement apply to the entrepreneur if the entrepreneur is flawed in compliance with his part of the agreement.
3. Additional Warranty means any commitment of the entrepreneur, its supplier, importer or producer in which it grants to the consumer certain rights or claims that go beyond what is legally required to him in the event of failure to comply with his part of the agreement.

Article 13 - Delivery and execution
1. The entrepreneur shall take the utmost care when receiving and carrying out orders for products and assessing applications for services.
2. The place of delivery is the address that the consumer has notified to the entrepreneur.
3. With due regard to what is stated in article 4 of these terms and conditions, the vendor will carry out accepted orders at an accelerated speed, but not later than 30 days, unless another delivery period has been agreed. If delivery is delayed, or if an order can not be executed or only partially, the consumer will receive a notice of this within 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement at no cost and the right to any damages.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer without delay.
5. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a predetermined representative and known to the entrepreneur, unless explicitly agreed otherwise.

Article 14 - Duration transactions: duration, termination and extension
Termination:
1. The consumer may at any time terminate an agreement that has been concluded indefinitely for the purpose of the scheduled delivery of products (including electricity) or services in accordance with agreed notice of cancellation and a notice period of no more than one month.
2. Consumers may terminate a fixed-term agreement which aims at the scheduled delivery of products (including electricity) or services at any time by the end of the specified period in accordance with agreed notice of termination and a notice period of one month.
3. The consumer can agree the agreements mentioned in the previous paragraphs:
a. terminate at all times and not be restricted to termination at a particular time or in a certain period;
b. at least terminate in the same manner as they have been incurred by him;
c. always terminate with the same notice period as the entrepreneur has undertaken for himself.
Extension:
4. A fixed-term agreement that involves the scheduled delivery of products (including electricity) or services may not be tacitly renewed or renewed for a certain period of time.
5. By way of derogation from the previous paragraph, a fixed-term agreement which provides for the regular delivery of daily news and weekly newspapers and magazines may be tacitly extended for a period of up to three months if the consumer agrees to this extended agreement Terminate the end of the renewal with a notice period of up to one month.
6. An agreement entered into for a limited period of time, which involves the regular delivery of products or services may only be extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month. The notice period is no more than three months in the event of the agreement being arranged but less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. A contract of limited duration until scheduled delivery of daily, news and weekly newspapers and magazines (trial or acquaintance subscription) is not tacitly continued and ends automatically after the trial or acquisition period.
Duration:
8. If an agreement has a duration of more than one year, after one year, the consumer may terminate the agreement at any time with a notice period of up to one month unless reason and equity are for termination before the end of the contract. Agreed duration.

Article 15 - Payment
1. Unless otherwise specified in the agreement or additional terms, the amounts owed by the consumer must be paid within 14 days of the commencement of the due date, or in the absence of a notice within 14 days of the conclusion of the agreement. In the case of an agreement to provide a service, this term will commence on the day after the consumer has received the confirmation of the agreement.
2. When selling consumer products, the consumer may never be required to prepay more than 50% in general terms. When prepayment is made, the consumer can not make any right regarding the execution of the order or service (s) concerned before the prepaid payment has taken place.
3. The consumer is obliged to notify the entrepreneur without delay of any incorrect or stated payment information.
4. If the consumer fails to meet his payment obligation (s) in good time, after having been informed by the vendor of the late payment and the vendor has given the consumer a period of 14 days to meet his payment obligations, Failure to pay within this 14-day term, the amount owed is due to the statutory interest and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of 15% on outstanding amounts to. 2,500,-; 10% over the following. 2,500,- and 5% over the following. 5,000,- with a minimum of. 40,-. The entrepreneur may deviate from the amounts and percentages for the benefit of the consumer.

Article 16 - Complaint settlement
1. The entrepreneur has a well-known complaints procedure and deals with the complaint in accordance with this complaint procedure.
2. Complaints about the performance of the agreement must be submitted fully and clearly to the entrepreneur within a reasonable time after the consumer has identified the defects.
3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a notice of receipt and an indication when the consumer can expect a more comprehensive response.
4. A complaint about a product, service or service of the entrepreneur may also be submitted via a complaint form on the consumer page of the website at Thuiswinkel.org www.thuiswinkel.org. The complaint will then be sent to the relevant entrepreneur and to Thuiswinkel.org.
5. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint by mutual agreement. After this period a dispute arises that is susceptible to the dispute settlement.

Article 17 - Disputes
1. Contracts between the entrepreneur and the consumer covered by these terms and conditions apply exclusively to Dutch law.
2. Disputes between the consumer and the entrepreneur regarding the establishment or execution of agreements relating to the products or services provided or provided by this entrepreneur may be submitted to the Disputes Committee Home Store, subject to the following, both by the consumer and the entrepreneur. , PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
3. A dispute will be considered by the Disputes Committee only if the consumer has submitted his complaint to the entrepreneur within a reasonable period of time.
4. If the complaint is not resolved, the dispute must be lodged with the Disputes Committee within twelve months after the consumer's complaint with the entrepreneur, in writing or in another form to be determined by the Commission.
5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound to this choice. Preferably, the consumer first reports this to the entrepreneur.
6. If the entrepreneur wishes to submit a dispute to the Disputes Committee, the consumer must, within five weeks after a written request made by the entrepreneur, make a written request whether he wishes to do so or to have the dispute resolved by the competent court. Should the entrepreneur not take the consumer's choice within five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
7. The Disputes Committee makes a ruling under the conditions as set out in the Disputes Committee's rules (www.degeschillencommissie.nl/over-ons/decommissies/2404/thuiswinkel). The decisions of the Disputes Committee are made by binding advice.
8. The Disputes Committee will not deal with a dispute or terminate the proceedings if the entrepreneur has received a surseance of payment, has fallen into bankruptcy or has actually terminated its business before a dispute has been dealt with by the committee at the meeting and a final settlement Has been pointed out.
9. If, in addition to the Disputes Committee for Home Affairs, another authorized or disputes committee is in charge of the Disputes Committee for Consumer Affairs (SGC) or the Complaints Board for Financial Services (Kifid), disputes relating mainly to the method of distance selling or service are the Disputes Committee Home Store preferably . For all other disputes, the other accredited disputes committee affiliated with SGC or Kifid.

Article 18 - Branch Guarantee
1. Thuiswinkel.org guarantees compliance with the binding advice of the Disputes Committee Home Store by its members, unless the member decides to submit the binding opinion to the court within two months of its submission. This guarantee revives if the binding advice has been retained by the court and the verdict from which it appears has expired. Up to a maximum of € 10.000,- per binding advice, this amount will be paid by Thuiswinkel.org to the consumer. For amounts greater than € 10.000,- per binding advice, € 10.000,- is paid. For the multiple, Thuiswinkel.org has a commitment to ensure that the member is in compliance with the binding advice.
2. For the purpose of this warranty, it is required that the consumer makes a written appeal to Thuiswinkel.org and that he transfers his claim to the entrepreneur to Thuiswinkel.org. If the claim on the entrepreneur exceeds € 10.000,- the consumer is offered his claim in so far as it exceeds the amount of € 10.000,- transferred to Thuiswinkel.org, after which this organization will pay the payment on its own name and cost Will ask it in law to satisfy the consumer.

Article 19 - Additional or derogatory provisions
Additional or different provisions from these terms and conditions may not be to the detriment of the consumer and must be written in writing or in such a way that they can be stored by the consumer in an accessible manner on a sustainable data carrier.

Article 20 - Modification of the General Terms and Conditions TrustInvest B.V.
1. www.trustinvestcompanu.com will not change these terms and conditions than in consultation with the Consumer Association.
2. Changes to these terms and conditions will only take effect after they have been appropriately published, provided that applicable changes during the term of an offer will prevail for the most favorable provision.